FAQ

Frequently Asked Questions (FAQ)

Orders

When will my order be processed?

All orders are made to order. Production typically begins within 1–3 business days after your purchase.

Can I change or cancel my order?

If your order has not entered production, we may be able to modify or cancel it. Please contact us as soon as possible at info@amerixunited.com.

Once production has started, changes or cancellations are generally not possible.

Shipping

How long does shipping take?

Estimated delivery times within the United States are:

  • Production: 1–3 business days
  • Shipping: 3–7 business days

Total estimated delivery: 4–10 business days.

Delivery times may vary during holidays or due to carrier delays.

Do you ship internationally?

At this time, we primarily serve customers within the United States.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number.

Products

Are your products made to order?

Yes. Every item is printed specifically for you after your order is placed.

This helps reduce unnecessary waste and allows us to offer a wide variety of original designs.

Will the printed colors match exactly?

We strive for accurate product images, but slight color variations may occur due to different monitor settings and printing processes.

How do I choose the correct size?

Each product includes a detailed size chart.

We recommend comparing the measurements with one of your favorite garments before placing your order.

Returns & Refunds

Can I return my order?

Because every product is made specifically for you, we generally do not accept returns for:

  • Incorrect size selection
  • Buyer's remorse
  • Personal preference

Please review our Returns & Refund Policy for complete details.

What if my item arrives damaged or defective?

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product

We will work with you to provide a replacement or refund when appropriate.

Payments

What payment methods do you accept?

We accept major payment methods available through Shopify, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal (if enabled)

Security

Is my payment information secure?

Yes.

All payments are processed securely through Shopify's encrypted payment system. Amerix United LLC does not store your full credit card information.

Promotions

Can I use more than one discount code?

Unless otherwise stated, only one promotional code may be used per order.

Do you offer free shipping?

We may offer free shipping promotions during special events or for qualifying orders. Any applicable offers will be displayed during checkout.

Contact

How can I contact customer support?

We're happy to help.

📧 Email: info@amerixunited.com

We typically respond within 1–2 business days.

Still Need Help?

If you couldn't find the answer you were looking for, please contact our Customer Support team.

Email: info@amerixunited.com

We're here to help and will respond as quickly as possible.